Comments and complaints

How to make a complaint 

Complaints can be made in writing, by telephone, email, fax or in person.

A complainant may complain with or through a representative e.g. a relation, solicitor, Citizens Advice Bureau or a local Councillor. If you choose to do this you will need to give us authorisation to discuss the details of your complaint with your representative.

Click on the link below for other agencies that may be able to help you to make your complaint.

Where you can get more help