Comments and complaints

You said... we did...

We regularly publish information about how we have used complaints to improve our services. We call this "You said.. we did..."

The latest published information is below:

You said...
You were unhappy about how we applied our Clean and Clear scheme.

We did...
Our Business Improvement Team is currently reviewing the scheme and plan to make improvement recommendations later in the year.

You said...
You were unhappy about the odour coming from the under sink waste disposal systems.

We did...
We have put in place a programme to remove these systems and at the same time provide an additional kitchen cupboard.

You said...
You were unhappy about the attitude of some operatives undertaking Decent Homes works.

We did...
We have reminded all our Decent Homes contractors of the standards expected when working in our customers' homes.