Leaseholders

Understanding your bills

Estimate

In March each year you will receive a statement showing your share of  the estimated cost of services for the new financial year which starts on 1 April.

Example of an Enfield Homes estimate

Invoice

You will receive a quarterly service charge invoice (bill) at the start of each quarter of the financial year. Invoices will be sent in April, July, October and January. The invoice will be for a quarter of your estimated service charge for the whole financial year

Under the terms of your lease these invoice are due to be paid within 14 days of receipt. However, we can now offer a monthly direct debit payment plan instead. Please contact your Leaseholder Income Officer on freephone 0800 40 80 160 for more information.

Example of an Enfield Homes invoice

Actual

In September each year you will received a statement of the actual cost of services for the previous financial year ending 31 March. This will include any credit or debit adjustments, depending on the actual charges for the previous financial year. Although the lease requires payment of any debit adjustment on demand, we are happy for an arrangement to be made to clear this debit by the end of the current financial year.

Example of an Enfield Homes actual

Repairs listing

A repairs listing is a list of repairs which have been carried out to your flat, block and/or estate. After we have issued the actual cost of services statement in September we work to issue a list of repairs which have been included under the headings 'Estate Works', 'Responsive Repairs to your Block' and 'Repairs to your Flat'. This enables leaseholder to comment on the repairs that they have been charged for. 

Example of an Enfield Homes repairs listing

If you have any comments about items for which you have been charged, please:

• email: leaseholder@enfieldhomes.org
• or write to FREEPOST, ENFIELD HOMES, Leaseholder Service.