News

Press releases 2008

October 2008

29 October 2008
Enfield Homes - Do it online!

Earlier this month Enfield Homes re-launched its website (www.enfieldhomes.org), making it easier to use and to get things done. Tenants and leaseholders can now order a repair online using a simple set of diagrams or even pay rent online.

You can find the nearest Payzone outlet or Post Office. Alternatively, you may wish to apply for a garage or hire a community hall for an event you are planning.

Enfield Homes have also made it easier for everyone to access the website. You can adjust the size of the text if you are partially-sighted, or you can use a talking page tool called ‘Browsealoud’, which you simply download to your computer by clicking on the ‘Browsealoud’ logo. You can use this tool to help read the site, in addition you can read The Federation of Enfield Community Associations Limited (FECA) website and the Halls4all website, as well as any other sites with the ‘Browsealoud’ logo.

If English is not your first language we have created an overview page in each our main community languages, which signposts key areas on the site, and how to get further help in the translation of key information.

Extensive information is provided to support your tenancy, including benefits and debt advice. You can also view our Major Works programme, to see if your home is included in our current schedule.

You can find all our leaflets, key documents, forms and back issues of our newsletters on our site. We have also set-up a calendar of meetings and events that you may like to participate in, and if you would like to come and work with us, there is a recruitment page with our latest vacancies.

We think our new website is pretty smart, but why not tell us what you think? We are of course keen to find out what your views are on our services to help us improve them, so our site includes surveys and opportunities for feedback. Go online and start surfing now!

7 October 2008
First Customer Service Week for Enfield Homes 2008 – 6-12 October 2008

Enfield Homes, the organisation that looks after tenants and leaseholders in the borough and their properties, is gearing up for its first Customer Service Week.

The Week, which is designed to raise awareness of Customer Care and Quality Service issues, whilst bringing fun to the workplace, will see the launch of a special new Customer Care Standards booklet, which will also be available in summary form, which will make all staff and customers aware of the behaviours and standards that Enfield Homes is committed to delivering.

Customers will also be able to nominate staff they find particularly helpful, or who they believe go the extra mile.

In addition, Chief Executive Bob Heapy is doing a special walkabout on Thursday in the Edmonton Centre and Claverings buildings to present two ' Extra Mile' team awards for Excellence in Customer Care, and he will be handing out some special customer care branded goodies and the Customer Care Standards booklets to all staff.

Bob said “We have chosen this week especially to launch our Customer Care Standards across Enfield Homes as this is our first Customer Service Week.

“The importance of good customer services has never been more important than it is today given the current economic climate. It is all too easy for organisations to forget that the staff they employ to work with our customers are the ones who hold the key to building successful long term relationships and customer satisfaction.”